Troubleshooting

Anything not going the way you expect? We might have an answer for that here

Why is my upload slow?
There are many possible reasons an upload might be getting slowed down. When uploading several gigabytes of data, the entire pipeline must be working proper...
Sun, 6 Sep, 2020 at 2:53 PM
Why are 3D images missing in my report?
When you access a stockpile's 3D view, your browser gets all the necessary data from the server and renders it on your computer. At that moment, your br...
Mon, 7 Sep, 2020 at 5:28 PM
Why didn't I get a confirmation email?
If you didn't get a confirmation email within a minute of signing up. Please check your spam folder, it could be there.  Also, if your email is bein...
Fri, 25 Sep, 2020 at 11:50 AM